Our standard methods of shipping are UPS Ground & USPS Priority Mail. Standard shipping time can take up to 5-7 business days (probably sooner) once the order leaves our warehouse. International orders may take 2-3 weeks for delivery depending on your location. If you are ordering from a major metropolitan international city your order will likely arrive sooner.

We also offer UPS Standard Overnight US shipping. You will receive your order the following business day. Overnight shipping cutoff is 1:30pm PST, Monday-Friday. Orders placed after the cutoff time will ship the following business day.

We ship orders to the address provided by the customer. If you are using ShopPay or ApplePay please make sure that you’re using your correct shipping address. Address changes cannot be made after your order has been placed. Please double check that your ship to address is correct, thank you!

Once the package has been picked up from our warehouse by UPS or USPS it is the responsibility of the courier to deliver the package. Loss, damage, or theft is out of our control and is the responsibility of the shipping company and/or recipient. Thanks for your understanding.

Please refer to the tracking number provided in the shipping confirmation email or SMS text for details about your shipment and proof of delivery. If your package has been lost or stolen you can file a claim with UPS here or USPS here.

By providing your email address and/or cell phone number you hereby authorize Free & Easy to send shipping confirmation and updates, and customer services inquiries about your order.

Please note packages are not shipped on weekends or holidays. Orders placed between 12/25-12/31 may experience delays.

Please remember to use the zip code associated with your billing address when filling out the “Payment” section during checkout.

If you have not received a confirmation email you have not been charged. Please confirm all your information and try to checkout again.

If you’ve attempted to checkout but it has been declined for any reason, it may say “pending” on your credit card/bank account, but you will not be charged.

If your checkout was successful but you have not received a confirmation email, please check your spam folder.

If you live in an apartment, condo, etc., or are shipping to an office please make sure to include your suite or building number. If you do not include the number your package will not be delivered. All undeliverable packages that are returned to us will be canceled and you will be credited back the value of the merchandise less the shipping cost.

If there’s an issue with your shipment and we can’t reach you via email, we may reach out on phone or sms.

If you purchased an item that is on pre-order your order will be shipped by or before the estimated shipment date found in the item description. Pre-orders are not available for overnight shipping. If you purchased a pre-order item along with additional in-stock item(s) your order will ship together at the time the pre-order item has come back into stock.

Loyalty codes from email promos may only be used during the duration of the promotion. Only one promo code can be used per purchase. Promotional discounts are non retroactive and can not be applied to past orders.

What is your exchange/return policy?

We accept returns/exchanges for unworn/unwashed or defective merchandise only. All hats and socks are final sale due to health standards.

Your item(s) must be returned within 14 days of delivery. Shipping costs will be deducted from the refund total unless otherwise noted.

Orders placed with a promo code are not eligible for returns. Sale items are final sale and cannot be returned or exchanged. Thank you!

To initiate a return or exchange please visit our returns portal.

Can I exchange for a different size?

If you ordered the wrong size you can exchange it for different in stock size with 14 days of delivery. To start your exchange please visit our returns portal.

How do I make a return?

If you need to return an item visit our returns portal.

Once you submit your return/exchange request you'll be given a shipping label.

We offer exchanges for domestic orders only.

We charge a $10 shipping & handling fee for all returned merchandise. This fee will be deducted from your refund total.

How long will it take to receive my refund?

Once we receive your returned goods and inspect the items(s) we will issue a refund. In some cases this process can take up to 2 weeks. Before contacting us please check with your bank to ensure your refund hasn't already been received.

How long will it take to receive my exchange?

Once we receive your returned goods and inspect the items(s) we will ship your new item(s) within 24-72 hours.

Standard domestic shipping can take 5-7 business days once your package leaves our warehouse.

International orders may take up to 2-3 weeks to reach you depending on your location. If you're ordering from a major metropolitan city your order will likely arrive sooner. Please review our International Shipping FAQ for more details.

 

We currently ship to over 20 countries and are adding more all the time. We use DHL Worldwide Express and UPS Worldwide Expedited for international shipments. In some instances customs may slightly delay the arrival of your package.

International orders may be subject to tax and duties imposed by the country the customer is ordering from. By completing the order the customer agrees to pay all applicable fees. If the package is seized by local customs officials for any reason a refund will not be issued unless the contents of the package are returned to us in their original condition.

If the customer refuses the order all fees associated with the shipment will not be refunded. For more information about your country's fees please contact your local customs office.

If the customer does not pay the required tax and duties fees assigned by their local customs office and the package is abandoned, the customer will be responsible the total order value and will not be refunded.

If a rejected package is returned to us with the contents in their original condition we will refund the customer for the value of the merchandise less any fees associated with your country's tax and duties, customs, VAT, ship to and return shipping fees.

Unfortunately we’re unable to offer returns or exchanges on international orders. All sales final.

Please review our expanded International Shipping FAQ prior to ordering.

We do our best to respond quickly to all inquiries. Typically we are in the office Mon-Fri 8am-4pm PST. If we receive your message late in the week or over the weekend we’ll get back to you asap the following week. Thank you!

Updated February 12, 2025

Compliance status

We have contracted www.accessibe.com the #1 fully automated web accessibility solution for ADA & WCAG compliance to optimize our site for accessibility.

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. 

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If at any time you have specific questions or concerns about the accessibility of freeandeasy.com or need assistance in placing an order, please support@freeandeasy.com. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

Screen-reader optimization:
we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

Keyboard navigation optimization:
The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website

Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.

Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

Font adjustments
users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.

Color adjustments
users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.

Animations
epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.

Content highlighting
users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.

Audio muting
users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.

Cognitive disorders
we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.

Additional functions
we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

Ongoing Efforts

We are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements.  If at any time you have specific questions or concerns about the accessibility of freeandeasy.com or need assistance in placing an order, please support@freeandeasy.com. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

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